The Hardware Information Does Not Match With Your Dongle Please Contact Autodata Jun 2026

AutoData now offers web-based subscriptions (AutoData Online) that do not use physical dongles. The error "hardware information does not match" does not exist in the cloud version. The trade-off is you need constant internet access.

The error message is a frequent licensing alert that occurs when the Autodata automotive diagnostic software cannot verify its physical security key (dongle) against the host computer’s configuration. This roadblock usually flags registry corruption, mismatched security drivers, operating system updates, or localized settings conflicts within the Windows environment. Core Reasons Behind the Error The error message is a frequent licensing alert

Move the dongle to a different port to force Windows to reload the device driver stack. Step 2: Reinstall the USB Dongle Drivers Step 2: Reinstall the USB Dongle Drivers can

can bring your workshop's productivity to a halt. This specific error indicates a mismatch between your computer's hardware ID and the security dongle (often a Sentinel USB key) registered to your software license. Keenfinity Knowledge Base If the steps above don't work

If they differ (due to a hardware upgrade), you may need to request a new license file from your supplier. ⚠️ Warning on Cracked Versions

A dongle, on the other hand, is a small hardware device that acts as a software key or a license token. It's usually connected to a computer or a device via a USB port and is used to authenticate and validate software usage. In the case of Autodata, the dongle is required to access the software and its features.

If the steps above don't work, the dongle itself may be or de-authorized . You will need to provide them with: Your Customer ID . The Serial Number printed on the side of the USB dongle.