<ResetRequest> <Device> <SerialNumber>SN987654321</SerialNumber> </Device> <Request type="reset"> <Timestamp>2026-03-23T13:00:00Z</Timestamp> <Nonce>ANOTHERNONCE</Nonce> </Request> <KeySpec> <Algorithm>HMAC-SHA256</Algorithm> <KeyID>reset-key-01</KeyID> <ValidForDays>7</ValidForDays> </KeySpec> <Signature Method="hmac-sha256">BASE64_HMAC</Signature> </ResetRequest>
Choose "Import File" and select the XML reset file sent to you by support.
Do you have to the device, or are you managing it remotely?
Many downloadable utilities targeting security installers are embedded with trojans, ransomware, or spyware designed to compromise your administrative PC.